Refund policy

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags and the hygiene protection pad fully intact. You’ll also need the receipt or proof of purchase. Original packaging is not required.

To start a return, please contact us first at hello@bayoffireswim.com .
If your return is accepted, we’ll send you instructions on how and where to send your package. Customers are responsible for arranging and covering the cost of return postage. Items sent back to us without first requesting a return via email will not be accepted.

Please note that returns will need to be sent to the following address:

Bay Of Fire
20/53–57 Pittwater Road
Manly NSW 2095
Australia

You can always contact us with any return questions at hello@bayoffireswim.com .

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on items discounted at 40% or more, or on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, protection pad and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days and the cost of returning the parcel will be deducted from the original amount. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@bayoffireswim.com.